Privacy Policy

WellDoneGames takes the protection of your personal information very seriously. The following privacy policy will provide you with information about the personal information that is collected and how it is processed and used.

  1. Subject matter of this privacy policy

This privacy policy applies to all services which are offered on WellDoneGames internet sites, in particular the WellDoneGames portal and the individual online game sites. Unless stated otherwise, this privacy policy exclusively regulates how WellDoneGames treats your personal information. In case you make use of services provided by third parties, the privacy policy conditions of these third parties apply exclusively. WellDoneGames does not revise privacy policy conditions of third parties.

  1. Responsible contact

In case you have any questions concerning the privacy policy matters, please contact:

At this address, you can inquire about privacy issues, review, change or delete your personal information stored by WellDoneGames. Alternatively, you can also contact us using the above postal address. Please – if possible – include the game that you have played, the platform, the server (if applicable) and your player name.

  1. Collection of information

Generally, you can access our Internet offering without disclosing any personal information to us. It is always your choice whether or not to provide us with your personal information. We collect your information to be able to fulfill the user requirement. In addition to monitoring compliance with the terms and rules this includes in particular the proper handling of your payment arrangements. If you would like to register on our Internet sites, participate in sweepstakes or subscribe to our newsletter it is necessary to provide personal information. This information includes, for example, your name, address, e-mail address and other personal information which WellDoneGames may query in individual cases. In many cases it is possible to use WellDoneGames’ services by using pseudonyms. Users are encouraged to make use of this feature. In addition, individual information such as IP address, browser type and access time will automatically be transferred to us by your computer and stored on our server. Except for the purpose of prosecuting unauthorized use of our website, we evaluate such information only for statistical and performance-related purposes. Where possible, the information is anonymized. In order to make the visit to our Internet sites as user-friendly as possible, we use, like many other companies, so-called cookies. After your visit to our website, these cookies are usually automatically deleted from your hard drive. Your Internet browser can be set to reject cookies generally. This can lead, for technical reasons, to restricted functioning of our Internet offerings. We gather, process and use personal information – unless already permitted by statutes – only with your consent. If this consent is made in an electronic manner in the context of our online offerings, we shall fulfill the legal requirements to inform you about it.

Collection of the data by WellDoneGames for all the purposes listed above are:

  • The apps you are using
  • Your IP address
  • Your Mobile Advertising ID (Apple IDFA or Google AAID - which are technical identifiers developed by mobile operating systems for advertising purposes which remain under your control and can be reset or erased at any time in through your device settings)
  • Technical information about the device you use and your connection (user agent, type of connection, timestamp)
  • Data pertaining to your activities on our applications and notably the way in which you interact with our applications (for instance, how and when you use our applications) and with the advertising served in our applications (for instance, number of ads served, potential clicks)
  1. Use of your personal information 

We use your personal data in order to constantly improve our range of services and to satisfy the user's needs. WellDoneGames uses your personal information for the establishment, processing and settlement of your user relationship with WellDoneGames and the processing of payments. Furthermore, we use your information in order to communicate with you. This includes that we, as the case may be, inform you about novelties of our services via e-mail. We use your personal information in order to inform you about products, services or certain events which could be of interest to you on a regular basis. You may also be sent e-mails in line with customer surveys from the following address:

You will be informed as part of this communication that you may cancel the subscription at any time. Finally, we use your information in order to protect our web pages and to trace any unauthorized access.

For all the purposes listed above the data that WellDoneGames collect is limited to:

  • The apps you are using 
  • Your IP address
  • Your Mobile Advertising ID (Apple IDFA or Google AAID - which are technical identifiers developed by mobile operating systems for advertising purposes which remain under your control and can be reset or erased at any time in your device settings)
  • Technical information about the device you use and your connection (user agent, type of connection, timestamp)
  • Data pertaining to your interactions with the advertisements served (e.g., number of ads served, potential clicks)
  1. Transmission of personal information

As a matter of course, your data will not be sold to third parties. WellDoneGames exclusively transmits your personal data to the following extent:

We work together with payment providers (e.g. credit card companies, banks, PayPal, mobile services, debt collection agencies, etc.) providers that create and compile statistical data, IT service providers (e.g. data centers, hosts, backup services, database services).

Advertisers that are using WellDoneGames Ads services to serve personalized or non-personalized advertising.

Publishers that are using WellDoneGames Ads services to monetize their advertising inventory.

These service providers only have access to your data to the extent which is necessary for the completion of their tasks. These service providers are obliged to treat you data according to this privacy policy and the relevant data protection statutes.

In the case that WellDoneGames, companies controlled by WellDoneGames, particular affiliated companies or shares of the company are sold, your customer information will generally be passed on with the transmitted part of the company. Of course, in this case your data is also subject to this privacy policy and the relevant data protection statutes.

When you consent to the collection of data for advertising and analytics purposes, we may share the data listed above with the following categories of recipients:

  • Authorities: only to the extent we are obliged to by applicable laws and regulations.
  1. Deletion of data

If your data is no longer necessary for the above-mentioned purposes including the settlement, for tax purposes or other legal reasons it will be deleted.

  1. Security of your personal information

We process the information collected from you according to the German data protection law. All employees are obliged and have been advised to maintain data confidentiality and privacy obligations, and that received. When submitting payments the transfer of your information is protected by SSL encryption technology. Our SSL transfer is THAWTE certified.

  1. Children data

WellDoneGames never knowingly or willingly collect any personal data concerning children under 16 years of age.

  1. International transfers

Some of the partners and processors referred to in this policy are located outside of the European Union.

In such case, we ensure that:

  • the personal data is transferred to countries recognized as offering an equivalent level of protection or,
  • Personal data is transferred to certified entities under the Privacy Shield or,
  • For personal data transferred outside of countries recognized by the European Commission as having a sufficient level of protection, any of the mechanisms offering appropriate guarantees is used, for which provision is made by applicable regulations, and in particular the adoption of the standard contractual clauses of the European Commission.
  1. Consent withdrawal and opt-out of sale of information

You can change your consent status at any time from the Privacy Settings available in WellDoneGames mobile games and applications. 

Please note that if WellDoneGames does not sell the personal information of its users, we may share it with third parties such as analytics and advertising companies in order to improve and personalize your experience and adapt the content and ads of our services. 

Adjusting your consent settings within WellDoneGames apps and games, will allow you to block the collection of data for these purposes and will de factoprevent the sharing of information with our analytics and/or advertising partners.

  1. Access right

Upon request, WellDoneGames will provide you with information about whether we hold any of your personal information. You may access or request deletion of your personal information directly in WellDoneGames mobile apps or by contacting WellDoneGames Data Protection Officer as indicated in the “Contact” section below. We will respond to your request within a reasonable timeframe.

  1. Rectification and erasure

You may request WellDoneGames the rectification of inaccurate personal data concerning you, as well as the completion of incomplete personal data. You may also request WellDoneGames to erase without undue delay your personal data when it is no longer necessary for WellDoneGames to retain such data.

In order for your data to be erased or rendered inaccessible you can either: 

  • reset your mobile advertising identifier (IDFA on iOS, GAAID on Androïd) or activate “Limit Ad Tracking” in your device’ settings in order to make previously collected data non linkable to you or your device anymore and limit further data collection if you choose to enable the “Limit Ad Tracking” option
  • contact WellDoneGames Data Protection Officer, as indicated in the “Contact” section below in order to have the data previously collected by WellDoneGames on you and/or your device permanently erased or anonymized
  1. Portability

Upon request, WellDoneGames will provide you with the personal data that you provided to us and, if possible, will communicate this information directly to another data controller of your choice in a portable format when the processing is based on consent or contract.